Privacy Policy

Last updated: December 2025

This Privacy Policy explains how Shoreline Docks (“we,” “our,” or “us”) collects, uses, and protects information about you when you visit shorelinedocks.ca, submit a form, or otherwise interact with our services (collectively, the “Services”). By using our website or submitting your information, you agree to this Privacy Policy.

1. Information We Collect

Information You Provide: When you contact us, request a quote, or fill out a form, we may collect personal information such as your name, phone number, email address, general location, and any details you choose to share about your project.

Information Collected Automatically: When you visit our website, we may collect non-personal information such as your browser type, IP address, and pages visited to understand how visitors use our site and improve the Services.

Cookies: We use cookies and similar technologies to improve your experience and analyze website traffic. You can adjust your browser settings to refuse cookies; some parts of the website may not function properly if you do.

2. How We Use Your Information

We may use your information to:

Respond to inquiries and provide quotes or estimates;

Schedule appointments or follow up on service requests;

Send updates, confirmations, or relevant information related to your inquiry;

Improve our website, services, and customer experience;

Comply with legal and regulatory obligations.

3. Text Messaging and Communications

If you provide your phone number through our website or a lead form, you consent to receiving text messages from Shoreline Docks related to your inquiry, quote, or booking. Message and data rates may apply. You can opt out at any time by replying STOP, or request assistance by replying HELP. We do not sell or share your phone number with third parties for their marketing purposes.

(Email communications) You can opt out of promotional emails by using the unsubscribe link in our emails or by contacting us at [email protected]. We may still send non-promotional emails (e.g., about your inquiry or ongoing service).

4. Sharing of Information

We may share your information only in these situations:

With trusted service providers who help operate our business (e.g., website hosting or appointment scheduling) under confidentiality obligations;

To comply with applicable laws, regulations, or legal requests;

To protect our rights, property, or safety and that of others;

With your consent or at your direction.

We do not sell or rent your personal information to third parties.

5. Data Security

We take reasonable measures to protect personal information against loss, theft, and unauthorized access, use, or disclosure. While no online system is completely secure, we use administrative and technical safeguards to reduce risk.

6. Retention of Information

We retain personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, or resolve disputes.

7. Your Rights (Canada)

You may:

Access, correct, or update your personal information;

Request deletion of your personal information (subject to legal or contractual obligations);

Withdraw consent to receive communications.

To exercise these rights, contact us at [email protected]. If you have unresolved concerns, you may contact the Office of the Privacy Commissioner of Canada.

8. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with a new “Last updated” date. Your continued use of our website after changes are posted means you accept those changes.

9. Contact Us

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Shoreline Docks

10 Paterson Street, Kenora, ON, P9N 3R9, Canada

[email protected]

shorelinedocks.ca

Messaging & A2P Disclaimer

Shoreline Docks communicates with customers by text message (“SMS”) and email to provide information related to quotes, appointments, and customer service.

By providing your phone number through our website, forms, or social media lead forms, you consent to receive text messages from Shoreline Docks about your inquiry or project. Message and data rates may apply. Reply STOP to unsubscribe or HELP for assistance.

Message frequency: message frequency may vary.

Message purpose: appointment scheduling, quote follow-up, and service updates.

Opt-out: you may reply STOP at any time to cancel further messages.

Help: reply HELP for assistance.

Consent: providing your phone number is not a condition of purchase.

Shoreline Docks will not sell, rent, or share your phone number with third parties for marketing purposes.

Cookie Notice

Shoreline Docks uses cookies and similar technologies to improve your browsing experience, analyze website traffic, and personalize content. By continuing to use our site, you agree to our use of cookies. You can change your cookie settings at any time in your browser. For more information, please review our Privacy Policy above.